Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you choose to share. This may include your name, company name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. Payment details are collected when you place orders, but are securely processed through our payment partners.

For our corporate clients, we may also collect additional business information such as registration details, preferred delivery times, and budget considerations to tailor our service to your needs.

Our site automatically gathers certain technical details when you visit, including your IP address, browser type, device information, and how you navigate our site. This helps us improve performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and provide excellent service, including processing orders, arranging deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timing
• Providing customer support and responding to inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Keeping records for business and legal compliance

We also use aggregated, non-personal data to analyze market trends and refine our operations. For example, we may examine which arrangements are popular in different seasons to better manage inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these communications at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information remains within our ecosystem and is shared only when necessary to provide services or to meet legal obligations.

We work with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually bound to protect your information and use it only for the services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing, and other legal obligations related to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple protective layers. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their duties. Our team receives ongoing privacy and data handling training.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems; these details are handled by certified payment processors specializing in secure transactions.

While we maintain strong security practices, no system is completely risk-free. We continuously monitor and update our security measures to address evolving threats and uphold high protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You can request access to what we hold, request corrections to inaccurate data, or ask for deletion where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only for as long as needed for business purposes and legal requirements. Order records are kept for accounting and warranty purposes, while marketing preferences are kept until you request their removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be kept longer if required by United Kingdom business laws or for legitimate business interests such as fraud prevention.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are necessary for the site to function properly, enabling basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are enabled automatically when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize performance, and improve user experience. This data is collected in aggregate form and does not identify individuals.

You can manage cookie settings through your browser. Note that disabling certain cookies might affect some features and your overall experience.

Business Transfers and Changes

If BrownStudioElement undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would notify you of such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we stop operating, we would ensure your data is either securely transferred to a successor entity (with appropriate privacy protections) or securely deleted according to data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or post a notice on our site before the changes take effect.

Minor updates for clarity or administrative purposes may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we protect your privacy.

Children's Privacy

Our services cater to businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we discover that we have inadvertently collected data from someone under 18, we will promptly delete that information.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom boundaries. Some service providers may process data internationally. When that happens, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection regulations, including those related to business operations, financial transactions, and customer data handling. Our practices stay aligned with evolving privacy standards in United Kingdom's digital economy.